Floreria Los Girasoles

Images of Floreria Los Girasoles

Opinions

• Sarah Montaño

  Oct, 27 2018
  ★ ★ ☆ ☆ ☆
  Not the best experience with them. Short story: gave me a completely different arrangement and didn't tell me of all the charges they would be making to my card until I called to complain.
  
  I made a phone call to ask for a flower arrangement to be delivered that same week. I specifically asked for two types of flowers that are fairly common to be included in the arrangement, and offered to send them a picture of what I had in mind. The guy who attended me gave me multiple excuses as to why I couldn't do that, but promised to send me a picture of the arrangement before it was delivered. The arrangement was delivered on time, but I didn't get to see it until after the person received it. It was nothing like I asked, different flowers, different colors, and it wasn't even pretty. They also charged me 5 dlls more than what they said they would (delivery charges), it would have been nice to tell me of that before they charged my card. I called back to complain, they said that they had had some problems with their supplier so they used some of the flowers they had in stock, and gave me a more expensive arrangement to compensate. I honestly wouldn't have paid more money than I did for the arrangement I got. And I understand that problems with suppliers can happen but they had my number and they could've called to discuss options. The only solution they offered was to pick up the flowers they had delivered and make another delivery when they had enough stock. This did not work for me at all, I can't just call the person I sent flowers to to tell them the flowers will be taken away for a few days. In the end I just got very angry with their customer service and ended up feeling embarrassed that my name was on arrangement's card.
  
  I will definitely try some other place next time.

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